Digital supply chain performance metrics: a literature review.

Digital technologies enable firms to streamline, accelerate, and automate the process of procurement, manufacturing, and distribution. Digital technologies allow seamless integration of upstream suppliers and downstream customers into the firm's activities. As a result, a significant shift in supply chain practices and performance is experienced. Substantial research has been undertaken to measure digitalized supply chain performance and its effects on firms. This paper presents a systematic literature review on performance measurement for the digital supply chain to apprehend current practices, recognize gaps and advocate future research itineraries. We used the Balance Score Card (BSC) model to categorize 243 identified metrics into four BSC perspectives. Internal and financial perspectives received the most attention while “growth and learning” perspective received the least attention. External partners, such as distributors and suppliers, were virtually ignored in the identified literature.