Management of quality is increasingly important in a sector as complex as healthcare. The basic dimensions on which to found and organize the quality in health care are: - technical and professional competence; - organization and use of resources; - management of risk; - patient satisfaction. Starting from these premises, this article identifies and analyzes possible approaches -both technical and organizational- through which you can achieve an effective and efficient quality management in health services.

Qualità in Sanità

CAPPELLI, Lucio;
2004

Abstract

Management of quality is increasingly important in a sector as complex as healthcare. The basic dimensions on which to found and organize the quality in health care are: - technical and professional competence; - organization and use of resources; - management of risk; - patient satisfaction. Starting from these premises, this article identifies and analyzes possible approaches -both technical and organizational- through which you can achieve an effective and efficient quality management in health services.
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11580/8154
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
social impact