Over the past two decades, digital transformation has increasingly created links between human beings and technology (Nahavandi, 2019; Eriksson et al., 2024). We have moved from a company managed solely by human intelligence to a hybrid system where human talent is fused with artificial intelligence. At the same time, it is proven that the enhanced intellectual capital (eIC) helps intellectual property rights (IPR) intensive companies to innovate their business models (Trequattrini et al., 2022). Improving existing work and service experiences and enhancing sustainability are the goals of Industry 5.0 (Sindhwani et al., 2022). This led to a more efficient use of resources than Industry 4.0 (Demir et al., 2019) and a greater attention to human beings. While the Industry 4.0 model is firmly centred on technology, Industry 5.0 brings back the Human-Centric (HC) paradigm (Fani et al., 2024). In this Human-Centric (HC) perspective, human skills, interaction, critical thinking, and interpretation become a strong point again (Nahavandi, 2019). The lack of a Human-Centric (HC) paradigm can lose the potential positive effects of introducing new technologies (Carlsson, 2023; Olsson et al., 2025). Industry 5.0 is characterised by the importance of “concepts of sustainability, bioeconomy, and a collaborative environment of technology and human beings, thus establishing a resilient industry that incorporates human social values” (Sindhwani et al., 2022, p. 2). This paper aims to study integration between artificial intelligence, knowledge management, and collaborative innovation for creating sustainable value, focusing on Industry 5.0. The interest is to see research progress on the Human-Centric (HC) paradigm. The methodology used is content analysis (Krippendorff, 2018) on the final versions of demonstrators, pilots, and prototypes downloaded from the CORDIS EU website (https://cordis.europa.eu). The sample examined comprises six Effective Industrial-Human Collaboration Cluster Members projects. A quantitative analysis (counting the frequency of each category of codes, counting the words that make up each PDF file) and a qualitative (interpretation of the verbal expressions contained in the text) analysis were carried out. An analysis of the primary existing literature on the subject of artificial intelligence, Industry 5.0, and human intelligence was conducted before proceeding to the case study. Among the limitations of this research is the availability of a small amount of information. It is crucial to notice that this is only the first step of the research on this subject. In the future, we want to have greater contact with companies operating in Industry 5.0 to carefully monitor the flow of knowledge in the internal system.
The Integration between Artificial Intelligence, Knowledge Management, and Collaborative Innovation for the Creation of Sustainable Value in Industry 5.0
Turchetta Anna;Gigli Sara
2025-01-01
Abstract
Over the past two decades, digital transformation has increasingly created links between human beings and technology (Nahavandi, 2019; Eriksson et al., 2024). We have moved from a company managed solely by human intelligence to a hybrid system where human talent is fused with artificial intelligence. At the same time, it is proven that the enhanced intellectual capital (eIC) helps intellectual property rights (IPR) intensive companies to innovate their business models (Trequattrini et al., 2022). Improving existing work and service experiences and enhancing sustainability are the goals of Industry 5.0 (Sindhwani et al., 2022). This led to a more efficient use of resources than Industry 4.0 (Demir et al., 2019) and a greater attention to human beings. While the Industry 4.0 model is firmly centred on technology, Industry 5.0 brings back the Human-Centric (HC) paradigm (Fani et al., 2024). In this Human-Centric (HC) perspective, human skills, interaction, critical thinking, and interpretation become a strong point again (Nahavandi, 2019). The lack of a Human-Centric (HC) paradigm can lose the potential positive effects of introducing new technologies (Carlsson, 2023; Olsson et al., 2025). Industry 5.0 is characterised by the importance of “concepts of sustainability, bioeconomy, and a collaborative environment of technology and human beings, thus establishing a resilient industry that incorporates human social values” (Sindhwani et al., 2022, p. 2). This paper aims to study integration between artificial intelligence, knowledge management, and collaborative innovation for creating sustainable value, focusing on Industry 5.0. The interest is to see research progress on the Human-Centric (HC) paradigm. The methodology used is content analysis (Krippendorff, 2018) on the final versions of demonstrators, pilots, and prototypes downloaded from the CORDIS EU website (https://cordis.europa.eu). The sample examined comprises six Effective Industrial-Human Collaboration Cluster Members projects. A quantitative analysis (counting the frequency of each category of codes, counting the words that make up each PDF file) and a qualitative (interpretation of the verbal expressions contained in the text) analysis were carried out. An analysis of the primary existing literature on the subject of artificial intelligence, Industry 5.0, and human intelligence was conducted before proceeding to the case study. Among the limitations of this research is the availability of a small amount of information. It is crucial to notice that this is only the first step of the research on this subject. In the future, we want to have greater contact with companies operating in Industry 5.0 to carefully monitor the flow of knowledge in the internal system.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
