Divario digitale e alfabetizzazione sanitaria negli anziani: pratiche, immaginari e strategie di inclusione

This article presents the findings of a qualitative study on the digital divide and health litera-cy among older adults. Based on 20 interviews with key informants in Lazio and Veneto, the study examines the barriers faced by older adults in accessing digital technologies and online healthcare services. The analysis focuses on two perspectives: (a) structural and indi-vidual obstacles to digital and health literacy and (b) the role of intergenerational training in fostering digital inclusion. Using thematic coding and qualitative analysis with MAXQDA, two conceptual frameworks emerge: accessibility and usability, which highlight technical and cognitive difficulties, and support and trust, which stress the role of social networks. The study introduces intergenerational digital mediation, describing how young trainers help older adults engage with technology. Findings highlight the need for targeted policies to en-hance digital inclusion in healthcare.