Critical Resilience and Sustainability Function Deployment

he paper introduces a novel tool, Critical Resilient and Sustainability Function Deployment (CRSFD), aimed at integrating management systems and enhancing business performance. CRSFD represents an advancement from the Quality Function Deployment (QFD) method. Its primary objective is to provide a comprehensive perspective on business key factors, emphasizing resilience and sustainability considerations. This approach enables the identification of organizational weaknesses and offers recommendations for improvement. Moreover, potential responses are meticulously assessed in terms of their costs and benefits, aiming to optimize the company's ability to maintain resilience and sustainability.