Understanding the future KPI needs for digital supply chain

Digital Supply Chain (DSC) has emerged as a major source of competitive advantage for businesses in recent years. As a result, significant resources are dedicated to managing, operating, and controlling DSC and its performance using Key Performance Indicators (KPIs). Using a mix-methodology approach, this study, with the help of academic and industry experts, examines the capabilities of existing KPIs to measure DSC performance and determines if there is a need to develop new KPIs. The study also aims to propose new KPIs for effectively measuring DSC performance. The study’s findings highlighted the strength of existing KPIs in measuring DSC performance and identified that KPIs related to customer satisfaction are the most important. The study also identified that previous research has overemphasised the need for developing newer KPIs for DSC and that existing KPIs will still be useful in the future. In the end, five new KPIs enabled by digital technologies are proposed. Additionally, a definition of DSC is also proposed to eliminate the uncertainties surrounding DSC and its potential.